A Car Dealer Builds Loyalty (and Gets Paid Upfront)

At Sheehy Auto, 60 percent of new-car buyers pay more than $1,000 to join the VIP Club.

Good Morning!

Here are today’s highlights:            

• If something is giving you stress, Michael Girdley says, deal with it sooner rather than later.

• Rob Levin says smaller businesses are confronting a talent crisis.

• Employees returning to the office are bringing increased traffic and longer commutes.

• What does it cost to hire an AI consultant?

CUSTOMER SERVICE

Here’s how one car dealer builds loyalty:

READ MORE