The 21 Hats Morning Report

The 21 Hats Morning Report

Not Sure What to Do? Get Out of the Office

Business owners are confronting a lot of uncertainty right now, but in this week’s video, Lou Mosca reminds owners that there are some basic steps they can take that are always a good idea.

Loren Feldman's avatar
Loren Feldman
Jan 31, 2025
∙ Paid

Good Morning!

Here are today’s highlights:

  • Trump’s advisors are reportedly looking for offramps to avoid tariffs.

  • Kelly Loeffler says she plans to reform the SBA’s lending programs.

  • For 39 years, he was “just a waiter.” Then Wolfgang Zwiener, a German immigrant, opened his own steakhouse.

MANAGEMENT

Lou Mosca reminds business owners to get out of the office: “Step away from your desk, leave the shop floor, and visit your customers regularly—even unannounced. They’ll appreciate the effort, and these personal interactions will deepen their loyalty. In 2025, make it your mission to connect. Prioritize face-to-face interactions and let your customers know they matter. This isn’t just a resolution; it’s a mindset shift that can transform your business and relationships.” CONNECT WITH LOU

User's avatar

Continue reading this post for free, courtesy of Loren Feldman.

Or purchase a paid subscription.
© 2026 Loren Feldman · Privacy ∙ Terms ∙ Collection notice
Start your SubstackGet the app
Substack is the home for great culture