The 21 Hats Morning Report

The 21 Hats Morning Report

When Employees Underperform

The real question, says Lou Mosca, is this: Are you investing in your people the way you should? Because once they’re on your team, it’s your job to help them thrive.

Loren Feldman's avatar
Loren Feldman
Oct 17, 2025
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Good Morning!

Here are today’s highlights:

  • A study finds that—despite their slash-and-burn reputation—PE firms have important management lessons for any business.

  • The CEO of Duolingo explains what’s working and not working in his approach to AI.

  • Harvard Business School says Walmart is a case study in the right way to treat workers.

  • Josh Patrick has spent decades writing about what it takes to build a great business. Now he wants to focus on what happens to owners when they leave their businesses.

MANAGEMENT

In this week’s video, Lou Mosca explains his approach to under-performing employees: “At American Management Services, our belief is simple: If you hired them, they’re an A. If they’re not performing at that level, the issue isn’t them—it’s how they’ve been placed, trained, or supported. Employees want a chance to grow. They want to be challenged, mentored, and made part of something extraordinary. If you’re not giving them that opportunity, you’re stunting both their success and your own. Hiring is just the beginning. The real question is this: Are you investing in your people the way you should? Because once they’re on your team, it’s your job to help them thrive.” CONNECT WITH LOU

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