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Susan Rooks's avatar

Not understanding the power -- for good or bad -- of social media. I see business owners constantly missing the boat, not seeing how being active and engaging customers or potential ones to interest them.

Especially on LinkedIn, a business platform where millions of us succeed, I see folks not taking full advantage of those who would love to know more about the business and/or its owners. And for goodness sake, it's FREE advertising.

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Violet Alexandre's avatar

Poor customer service...with lack of real interaction. Bots just don't cut it.

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