What’s the Biggest Mistake You See Other Businesses Making?
Every business owner is, of course, a customer of other companies, which to an informed eye can offer a view of American business practices that isn’t always pretty. What’s the biggest mistake you see others making?
Using borrowed money to dull the pain of losing money. Better choice is to cut overhead or increase revenue. You can not borrow your way to success but many try
Every business (and business owner / leader) likes to believe that their company provides outstanding customer service (in the same way that everyone likes to think that they have a sense of humor)...but great customer service is really rare...and even if you do find it...it might might not be there in the future. I have several vendors who used to offer incredible customer service...but something changed...either our salesperson changed or the leadership changed...or the company was bought or merged...either way...I’m unhappy with the service today
As a loyal customer with many years of patronage at these companies, I feel it’s my duty to let them know that either something needs to change...or something WILL change...but it usually falls on deaf ears
...long after they notice that I left usually I get a phone call asking me why I ended our long-term relationship and how can they earn my business back...to which I reply “sorry...you lost that opportunity”...it’s sad for them