Sitemap - 2023 - The 21 Hats Morning Report

What We Learned in 2023

The Pizza Redemption

The Christmas Tree Gamble

Family Businesses Do Better Than You Might Think

Can We Count on a Five-Star Review?

A High Profile Case of Embezzlement

What Are Your Goals for 2024?

It’s Not Too Late to Save on 2023 Taxes

A Lesson in Pricing: The Philly Cheesesteak

Don’t Sign That Lease Without Reading This!

Five A.I. Business Apps Worth Trying

We Need to Go Back to Marketing for Humans

Don’t Blame Your CRM

A Lawsuit Waiting to Happen

Taking Partners and Raising Capital: What Could Go Wrong?

Doubling Down on Remote

Are Salespeople Built or Born?

The High Cost of Low Quality

Clients and Taxes and Bears, Oh My!

Is Fast-Food Franchising Broken?

Score One for Remote Work

Can You Trust That Five-Star Review?

Married to an Entrepreneur

Start Up, Throw Up, and Grow Up

Don’t Blame Your Accountant

A Conference to Remember

Ami Kassar Is Trying to Make Himself Dispensable

And Don’t Come Back!

The I-Hate-Marketing Approach to Marketing

Can You Fire an Employee for Not Returning to the Office?

Can ESOPs Do Roll-Ups?

There’s a Target on the Back of Every Real Estate Brokerage

Engage. Connect. Leave Smarter

Selling a House May Never Be the Same

Inside the Sale of a Business

The Problem with Customer Surveys

Steal This Idea, Please

They’re Getting Even Crazier in Silicon Valley

Goliath Wins Again

The Era of Cheap Is Over

The Difference Between In-N-Out and Cameo

Do You Have Enough Insurance?

Looking for Office Space?

Everyone’s Calling in Sick

Eight Months Without a New Client

The Health Insurance Burden

Small Businesses Are Getting Caught in the DEI Crossfire

If I Get Hit By a Bus ...

Tastes Worse! Costs More!

Have We Been Getting Employee Engagement All Wrong?

The Rise and Fall of an ERC Mill

‘This Is an Economy on Fire’

Have You Tried Monk Mode?

The Most Powerful Person in Pizza

It’s Like Planning Your Own Funeral

The Rise of Subchapter V

How Will We Know We’re in a Recession?

‘Employers Were Mad’

Atlanta Offers an Ominous Warning

I’ve Never Had to Lay Off Anyone Before

The FTC Targets Private Equity

Business Owners Are Feeling More Confident

What Price Glory?

I Would Have Been a Sub of a Sub of a Sub

Do You Need a Chief of Staff?

The IRS Shuts Down the ERC

Want to Play John Dutton for a Day?

It’s Time to Start Thinking About Next Year

The Temptation of Private Equity

First, Clay Mathile Saved Iams Pet Food

Would You Hire a Former Business Owner?

Welcome to Health Insurance Season

Employers Look to Rein in Those Raises

When Private Equity Comes for Your Industry

Are Your Employees Engaged?

Offering Flexible Work Brings Benefits

The Best Way to Get Paid

The Toughest Conversation

Have Automakers Pushed Prices Too Far?

The Problem With the Inc. 5000

Getting an SBA Loan Is Getting Easier

AI Is Already Changing Construction

When Business Owners Burn Out

Has the Self-Storage Boom Peaked?

Was the Instant Pot Too Good for Its Own Good?

When an Employee Makes More than the Boss

Have Commercial Real Estate Prices Hit Bottom?

Can I Go Dig a Hole?

There’s Still Time to Hit Your Numbers

More Labor Regs Are On the Way

Turning Employees Into Millionaires

Are New Hires Ready for the Workplace?

What’s Going to Happen to My Business?

Business Owners Say They’re Burning Out

Airbnb for Cars?

When Is It Okay to Yell at Employees?

‘The Return of Entrepreneurship in America’

Escaping the Valley of Death

Can You Make a Wrench in America?

When Is It Too Hot to Keep Working?

Why Is It So Hard to Get a Plumber to Call Back?

There Are Ways to Compete with Amazon

Is Anybody Listening to Me?

‘I Do. I Did. I’m Done.’

The Big Advantage of Patronizing Small Businesses

The Alarm Bells Are Ringing

Another Insurance Company Limits Sales

‘You’re in the Valley of Death’

Collateral Damage

Did American Express Mislead Business Owners?

The Private Equity Playbook

Why Do You Pay What You Pay?

‘It Wiped Me Out’

Will You Pay for Your Employees’ Commute?

Companies Can Quiet-Quit Too

It’s Not Just Venture Capital Fueling Silicon Valley

Can’t Trust That Day

Always Be Recruiting

The Challenge for Growing Businesses

The Billion-Person Focus Group

Twelve Hours a Day, Six Days a Week

A Venture-Backed Ice Cream Chain Tries Again

The Silver Tsunami Is Building

Flexible Workplaces Can Be a Big Advantage for Small Businesses

‘Being Isolated Is Just a Bad Idea’

Employers Say It’s Not About the Degree

Jason Fried’s Advice? Ignore Most Advice

A VC Says It’s Okay to Bootstrap

The Business Case for Higher Wages

‘What Doesn’t Keep Me Up at Night?’

TikTok Is No Longer Just for Kids

The Hiring Continues

When the Mall Reopens

Can We Get Some Service Around here?

Big Companies Are Still Raising Prices

We’ll Be Doing This Again

Stop Worrying About the Competition

Is This the Right Time to Start a Bank?

Is PR Worth the Effort?

The Cost of Capital Is Surging

Greetings From Chicago

Brainstorming Doesn’t Work

Saxbys Lets College Students Run the Business

I Didn’t Know It Was Going to Work

‘Emotion Always Trumps Price’

The SBA Is Making Changes

Does PR Have a PR Problem?

The Local Business Ad of the Year

I’m Not a Real CEO

If Amazon and TikTok Had a Baby

‘It’s Been a Very Strange Economy’

Giving Back Through EO

Employees Still Expect Raises This Year

Not Sold on ESOPs? There’s a New Alternative

Indeed’s Surprise Bills

On Amazon, You’re Either Growing or Dying

The Difference Between a Founder and a CEO

One More Reason to Be Wary of Online Reviews

When CEOs Behave Badly

Why Advertisers Are Leaving Pinterest

Today’s Toxic Boss: 'The Emperor is Naked'

‘I Challenge Any of You to Outwork Me. But You Won’t’

A Reckoning for Realtors

‘It’s Going to Take $8 Million in Financing’

Maybe You Should Just Hire Your Waiter

How Much Tech Does It Take to Run a Restaurant?

It’s Not as Bad as You Think

What We All Pay for Bitcoin Mining

'We’re Still Buying'

The Forbes Jinx

There's Another Problem with Targeted Ads

How Would You Sell a $169 Nut Grinder?

Recession? That’s When You Attack

America Has Too Much Parking

Even Movers Are Using Influencers

Focus or Diversify?

Let’s All Go On Each Other’s Podcasts!

I Just Cut My Pay

Finding the American Dream on a Chinese App

Fetishizing Growth

An Old-School Nursery Goes Digital

Gen Z Is Diving into Real Estate

I Can’t Have a Handle on Everything

Conflicting Signals About Banks

The Afternoon-Fun Economy

Uber Creates a New Advertising Channel

Take a Breath Before You Try that Big Bank

When It Really Is Go Big or Go Home

The Risks of Surge Pricing

Maybe Print Isn’t Dead

Customers Are Out for Revenge

Women Are Returning to the Workforce

Turning a Failing Nut Shop into Nuts.com

Kitchen Fees, Sightline Pricing, and Premiumization

Join the 21 Hats CEO Forum

Should We Sign That New Lease?

Sell Equity? Or Bet the House?

The Good Thing About Bad Reviews

Breaking $1 Million in Revenue

Coping with HR Issues Without HR Staff

Only Four Spots Left for 21 Hats Live

A Cookie Company Decides to Go Global

Why Did Productivity Surge When Workers Stayed Home?

It’s a Mr. Wonderful Life!

Engage. Connect. Leave inspired

Build the Wall Mural

Why Gen Zers Don’t Think Twice About Job-Hopping

Real Estate Agents Are Looking for Jobs

ESOPs Are Great. But Not for Me

Never Stand In Front Of a 7-Eleven

Applying for a Job at Your Own Business

Designed in Ukraine, Made in China, Named by ChatGPT

How to Price Services

When Do You Know You’ve Made It?

The Growing Power of TikTok

A Blow-Out Jobs Report

Are You Sure You Want to Give Away Equity?

The Value of a Customer’s Mobile Number

How Much Profit Should Your Business Make?

Competing for Instagrammable Moments

Candace Nelson Goes From Cupcakes to Pizza

The New Channel for Consumer Products

The Market for Remote Workers Is Shrinking

Why Isn’t This Product Selling?

Every Business Tells a Story

A New Way to Sell a Business

Silicon Valley Embraces a New Age of Bossism

We Need More Accountants

I’ve Always Been Afraid to Raise Prices

What ChatGPT Means for Business Owners

I Received Over 40 Job Applications

Searching for Digital Marketing Alternatives

How’s Your Compensation Plan Holding Up?

The Thinking on Layoffs Is Shifting

Another Big Month (and Year) for Jobs

A Warning for Anyone With an EIDL

What If We Eliminated Slack and Meetings?

The Hard-Nosed Business Case for Employee Ownership